Common Connection Errors

If your connection request fails, the platform shows you the exact reason for the rejection. Here are the most common causes and what you can do about them.

Common Rejection Reasons

Zählpunkt Not Found

Reason: The grid operator cannot find the Zählpunkt number you entered in their system.

What you can do:

  • Check the Zählpunkt number on your electricity bill — it is exactly 33 characters long and starts with "AT".
  • Make sure you have not included any spaces or special characters.
  • If you are unsure, you can also find the number in your grid operator's customer portal.

No Smart Meter Installed

Reason: No Smart Meter is installed at this Zählpunkt, or the device has not yet been activated for digital data exchange.

What you can do:

  • Contact your grid operator and ask whether a Smart Meter is installed.
  • If so, request activation for digital data exchange.

Consent Not Confirmed Within 10 Business Days

Reason: The deadline for confirming consent in the grid operator's portal has passed.

What you can do:

  • Simply restart the connection process by clicking "Try again".
  • This time, confirm consent in your grid operator's portal promptly.

Try Again

After an error, you can retry the connection at any time. Click "Try again" on the Smart Meter detail page. The platform will then send a new request to the grid operator.